VeloSki Sports

ultimate cycling and skiing experiences--riders and skiers invited

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General Information
We at VéloSki Sports believe that successful tours require a partnership between guide, staff and participant. We do our best to provide a safe, enjoyable and rewarding experience. Our goal is to help you choose, plan for and participate on a trip that is best suited to you. Your responsibility is to select a trip that best matches your interests, skill level, physical abilities and timeline.

 
Reservations
The group limit for our tours is between 6 and 12 people depending on the itinerary. To ensure a space for yourself, we suggest you make reservations at least 6 months in advance. A complete packet of trip information will be sent to you upon receipt of your final payment.
 
Pre-Tour or Post-Tour Planning
We are happy to assist with your planning of pre or post tour extensions to our tours.  Assistance can include extending hotel reservations with our gateway hotels at our preferred rates.  In addition, we are happy to suggest cycling, sightseeing and similar itineraries that we have discovered during our time guiding/riding in and around our gateway cities/airports.   Please note: while use of the internet to make reservations appears simple, many of our hotels utilize booking services which charge a premium on the reservation; so, it is preferrable to reserve either through our office or directly with the hotel. 
 
Shipping Bikes to Europe
We have learned that  shipping bikes via FedEx, UPS, DHL seems simple and straightforward, but is fraught with unanticipated problems when clearing Customs in the destination location.  Often Duties and Taxes are applied even to your personal items that exceed the direct costs of Airline charges. 
 
Airline Tickets
Airline tickets may be purchased through The Travel Society, Diana Lynn Rau (866) 759-6867 email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it will help you with your travel arrangements. Once she has your airline tickets booked she will fax your itinerary directly to VéloSki Sports so you won't have to. If you choose to use your own travel agent or arrange your own travel, please send your itinerary to VéloSki Sports no later than 45 days prior to departure. For certain trips, we need this information so that arrangements can be made to meet you at the airport. If you plan to redeem frequent flier mileage make sure to book your flight early, as seats are limited.
 
Airport Transfers
Arrivals--
We are happy to meet your flight on designated arrival days for any of our tours.  Generally we are also able to meet your flight up to two (2) days prior to the designated arrival day.  In the event that we are unable to meet your flight, then we will suggest alternative ground transportation.  Of course, this requires that you communicate your flight details to our office in a timely manner so that we can schedule our services appropriately. 
 
Departures--
We will transfer you from our gateway hotel to the designated gateway airport on the departure day.  We generally are also available for one (1) additional day to help with transfers.  Please contact our office directly prior to making reservations which extend beyond the range of our scheduled tour dates.
 
Payment Schedule
· Deposit: $1000 of the trip fee (payable on sign up)
· 2nd Installment: 50% of trip balance February 15.
· Final Payment: balance of trip fee due 90 days prior to departure
If the trip departure is less than four months away, a 60% deposit/payment is due at time of sign up. If the trip is less than two months away, payment in full is due.
Payments may be made by VISA/MC, Paypal or personal check made out to VéloSki Sports. Late payment may result in a processing  pendalty of 10% of balance.
Cancellations & Refunds
Written notice is required to cancel a trip. The following cancelation fees apply: (time calculated from receipt of written notification).

CANCELLATION POLICY: If you have to cancel your trip, the following charges apply: Cancellation fees:

120 or more days prior to departure: 50% of tour costs, but 50% can be applied to a future tour within 24 months.
91-120 days prior to departure: 75% of tour costs, but can 50% be applied to a future tour within 24 months.
46-90 days prior to departure: 100% of tour costs, but 50% of the cancellation fee can be applied to a future tour within 24 months.
45 days or less prior to departure: 100% of tour costs, but 25% of the cancellation fee can be applied to a future tour within 24 months. 

 
Accommodations
Hotel accommodations are based on double occupancy. If you are traveling alone, you may choose to be matched with an available roommate. If you prefer single accommodations, a single supplement fee will be charged (see specific trip information).
VéloSki Cycle Tours reserves the right to cancel any trip for any reason. In this event, VéloSki Sports will refund the land costs in full. Please allow 60 days to process refunds. VéloSki Sports is not responsible for any other expenses incurred in preparation for the trip such as, but not limited to, non-refundable airline tickets, medical expenses, equipment purchase/rental or visas. Travel insurance is highly recommended.
 
Travel Insurance
Any policy you purchase should, at the very least, cover trip cancelation, loss of baggage, accident/life coverage, travel delays, and non-refundable airline tickets. Carriers for travel insurance include Travel Guard and Travelex. You may also consider insurance that covers emergency medical evacuation. Travel insurance information will be contained in the trip confirmation packet.
 
Tier Pricing
When trips do not fill to the required level, a price adjustment may become necessary to avoid trip cancelation.
 
VéloSki Sports Expenses
VéloSki Sports covers all land costs as part of the overall trip fee. Land costs include hotel rooms, meals as indicated, ground transportation unless otherwise noted, guide services (both VéloSki Sports and local guides) and sightseeing (only activities explicitly described in the trip packet). The cost of alternate ground transportation is not included. If a trip is rerouted due to weather and/or road conditions, government intervention, acts of war or terrorism, illness or any other contingency that we or our agents cannot control, VéloSki Sports reserves the right to modify the trip fee.
 
Participant Expenses
The participant is responsible for airfare, personal/travel/medical insurance, passport and visa fees, excess baggage fees, airport taxes and tourist entrance fees. Riders are also responsible for meals prior to or after the actual scheduled trip or meals that he/she chooses as alternatives to the ones offered by VéloSki Sports, additional room charges (room service and the like), laundry services, alcoholic beverages (other than provided with meals), tips for guides and support staff, medical costs and cost of any hospitalization and/or evacuation required for him/her.
 
Medical & Health
Trip leaders need to be aware of any medical contingencies that apply to members of their group. VéloSki Sports reserves the right to disqualify for medical reasons any client from any portion of a trip. No refunds are given under these circumstances.
In the event of a serious medical problem, please be aware that hospital facilities are usually far away and a doctor may not always be available. If an evacuation becomes necessary, be aware that it can be difficult, expensive, and very time-consuming. It is recommended that you review your personal medical plan for travel abroad.
 
VéloSki Sports Responsibilities
VéloSki Sports is responsible for running logistically sound and enjoyable cycling tours. If a trip is rerouted due to weather, road conditions, or any other contingency that we or our agents cannot control, we reserve the right to alter hotel and route itineraries as necessary to ensure the safety of the group. There will be no refunds under these conditions.
 
Participant Responsibilities
Participants have responsibilities to themselves, VéloSki Sports and to each other. They must choose the trip that is appropriate for their interests and skill level. Good physical condition is important on all VéloSki Sports trips and is a prerequisite for participation. Proper trip preparation includes but is not limited to, understanding the trip's itinerary, acquisition of the proper equipment and clothing and understanding proper riding safety. Once on the tour, VéloSki Sports reserves the right to disqualify a participant from any trip for any reason as deemed necessary by the guide. Safety is paramount to a successful adventure.
 
Money
You may wish to bring money or your ATM card (for cash withdrawals) for souvenirs and for incidentals not covered in Land Costs, such as extra meals and snacks, alcoholic beverages, hotel services, personal items, and gratuities. $500-$1000 would probably be adequate for such personal purchases depending on what you are interested in buying. Credit cards (American Express, Visa, and MasterCard) may be accepted in the larger cities where we travel, but in the smaller towns and villages cash works best. It is a good practice to notify your credit card company prior to traveling to let them know you will be out of the country.
 
Gratuities
Tipping is voluntary, though it is customary to tip the guides and local staff. Usually, trip members contribute toward a group tip to be shared among the local support personnel. Generally, trip leaders also receive tips. Trip members often tip leaders individually depending on the length of the trip and the level of satisfaction.